Terms and Conditions
Effective Date: January 1, 2026
Brand / Business Entity: CG Exims
Location: Chennai, Tamil Nadu, India
Welcome to CG Exims. By accessing our website, placing an order directly with us, or purchasing our products through third-party marketplaces, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Overview: These Terms and Conditions govern all purchases, interactions, and operations associated with CG Exims. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services constitutes acceptance of the modified terms.
2. Product Information & Quality Standards Natural Product Variations: Our products (including traditional food items, natural snacks, powders, and health mixes) are made from natural agricultural ingredients. Slight natural variations in color, texture, taste, or aroma may occur across batches.
FSSAI & Regulatory Compliance: All food products are manufactured, packed, and distributed in compliance with applicable food safety and statutory standards (FSSAI).
Shelf Life & Storage: Customers are responsible for properly storing products according to package instructions (e.g., storing in a cool, dry place away from direct sunlight and moisture) upon delivery.
3. Orders, Pricing, and Payment Order Acceptance: All orders placed are subject to product availability and confirmation of order details. We reserve the right to cancel any order due to stock unavailability, pricing errors, or logistics limitations.
Pricing: Prices listed are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as specified at checkout. Prices are subject to change without prior notice.
Payment Methods: Payments are processed securely via authorized third-party payment gateways, UPI, credit/debit cards, net banking, or Cash on Delivery (where applicable).
4. Shipping and Delivery: Delivery timelines provided at the time of purchase are estimates and may vary due to courier logistics, weather conditions, or local disruptions. Risk of loss or damage transfers to the customer upon delivery of the package to the address provided during order placement.
5. Returns, Refunds, and Replacements: Our return and refund guidelines strictly adhere to our dedicated Return and Refund Policy:
Eligibility Window: Claims must be submitted within 7 days of receiving the product.
Eligible Scenarios: Damaged product, expired item, wrong item delivered, missing mandatory label, quantity mismatch, or weight mismatch.
Verification Required: Proof in the form of clear photographs or videos must be submitted to our support team for validation.
Resolutions: Approved claims are eligible for a free replacement or a full refund credited within 5 to 7 business days to the original payment method.
6. Privacy & Data Handling: Your submission of personal information through our ordering channels is governed by our Privacy Policy:
We collect necessary personal data (name, address, phone number, email) strictly for order fulfillment, customer support, and legal compliance. We do not sell or lease your personal information to third-party marketers.
7. Intellectual Property: All content, brand names, logos, product graphics, package designs, and written content associated with CG Exims are the property of CG Exims. Unauthorized copying, reproduction, or redistribution is strictly prohibited.
8. Limitation of Liability: CG Exims shall not be liable for indirect, incidental, or consequential damages resulting from improper storage, misuse, or consumption of products contrary to package guidelines. Our maximum liability for any claim arising out of an order shall not exceed the total purchase price paid for that specific order.
9. Governing Law & Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.