Shipping & Cancellation Policy

Effective Date: January 1, 2026

Brand / Business Entity: CG Exims

Location:  Chennai, Tamil Nadu, India

Part 1: Shipping Policy
1. Order Processing & Dispatch Timelines
Processing Time: All orders for natural food items, powders, and products are processed and packed within 1 to 2 business days (Monday through Saturday, excluding public holidays) following order confirmation.

Dispatch Confirmation: Once your package is handed over to our logistics partner, you will receive a dispatch confirmation via SMS, WhatsApp, or email containing your tracking number and courier details.

Part 2: Cancellation & Refund Policy

1. Order Cancellation by CustomerPre-Dispatch Cancellation: You may cancel your order free of charge within 12 to 24 hours of placing it, provided the package has not yet been processed or handed over to our logistics partner. Post-Dispatch Cancellation: Once an order has been packed and dispatched from our facility, it cannot be canceled.

2. Cancellation Process: To request a cancellation prior to dispatch, please contact us immediately with your Order ID and registered phone number/email

3. Order Cancellation by Business:  CG Exims reserves the right to cancel any order prior to dispatch due to Unavailability of stock or unexpected inventory shortages. Errors in product pricing, images, or descriptions on the storefront. Incomplete or inaccurate shipping details provided by the customer. Non-serviceable delivery locations identified by our courier partners. In the event of a cancellation initiated by us, the customer will be notified promptly via SMS, WhatsApp, or email, and a full refund will be processed.

4. Refund Policy: Approved Cancellations: For orders canceled prior to dispatch, a 100% full refund will be initiated.

Processing Time: Refunds will be credited back to the original payment method (UPI, Bank Account, or Credit/Debit Card) within 5 to 7 business days after confirmation.