Privacy Policy

Effective Date: January 1, 2026

Entity / Brand: CG Exims (Chennai, Tamil Nadu, India)

At CG Exims, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase our products or interact with our services.

1. Information : We CollectWe collect personal information necessary to process orders, manage customer inquiries, and deliver efficient logistics services:

Personal Identification Details: Name, billing address, shipping address, mobile phone number, and email address.

Transactional Information: Order history, product choices, shipping preferences, and payment status details. (Note: Financial details like bank credentials, UPI PINs, or card numbers are processed through secure third-party payment gateways and are never stored directly on our servers).

Technical & Usage Data: IP addresses, browser types, device information, and interaction data gathered automatically when browsing our store pages or digital listings.

2. How We Use Your Information: Your personal information is used strictly for legitimate business and operational purposes:

Order Fulfillment: Processing, packaging, dispatching, and delivering product orders (such as natural foods, traditional agricultural items, and health mixes).

Customer Communication: Sending order confirmations, courier tracking links, invoices, and responding to service requests or product inquiries.

Business Operations: Improving product lines, enhancing service quality, and maintaining internal commercial accounting records.

Regulatory Compliance: Meeting food safety guidelines (FSSAI), statutory tax obligations, and commercial recordkeeping laws.

3. Information Sharing & Disclosure: We do not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted entities required to complete your orders:

Logistics & Delivery Partners: Courier networks and shipping carriers to transport orders directly to your delivery address.

Payment Processors: Authorized payment gateways and banking platforms to securely verify and complete payments.

Third-Party Marketplaces: If an order or product inquiry originates via partner channels or B2B trade platforms, processing is governed jointly by that platform’s privacy terms.

Legal Requirements: Disclosure when required by law, court orders, or statutory regulatory authorities.

4. Cookies & Tracking Technologies: Our web pages and store channels may use cookies and tracking technology to analyze user traffic, save browsing preferences, and optimize your overall shopping experience. You can choose to disable cookies through your web browser, though certain platform features may experience limited functionality as a result.

5. Data Security: We implement appropriate technical, administrative, and physical security procedures to protect your personal information against unauthorized access, disclosure, alteration, or accidental loss.

6. Your Rights: Subject to applicable Indian data protection laws, you have the right to:Access or request a copy of the personal details we hold about you. Request updates or corrections to any inaccurate contact information or delivery addresses. Request deletion of your personal contact records, subject to ongoing statutory retention requirements (such as tax invoices).

7. Contact Us: For questions regarding this Privacy Policy, updating your contact details, or raising any privacy concerns, please reach out to us directly.