Return & Refund Policy

 Policy Effective Date: January 1, 2026

Brand / Business Entity: CG Exims

Location: Chennai, Tamil Nadu, India

At CG Exims, we take immense pride in the quality, freshness, and safety of our natural food items, traditional products, and health mixes. Because we deal in consumable goods, our return and refund guidelines are structured to ensure high standards of food safety while protecting our customers against delivery errors and damages.

Part 1: Return & Refund Policy

1. Eligibility Criteria for Returns, Refunds, or Replacements: You are eligible for a full refund, return, or free replacement if you receive a product that meets any of the following conditions:

Damaged Product: The outer packaging or inner container is physically broken, leaked, or damaged during transit.

Expired Product: The item delivered has passed its “Best Before” or expiry date upon delivery.Wrong Product Delivered: You received an item that differs completely from what was ordered.

Missing Label: The product package arrives without mandatory labeling details (such as ingredients, manufacture date, or FSSAI information).

Quantity Mismatch: You received fewer units/packs than what was specified in your order invoice.Weight Mismatch: The net weight of the product delivered is noticeably lower than the weight ordered and specified on the invoice.

2. Timeframe for Raising a Claim: To be eligible for a return, refund, or replacement, you must report the issue to us within 7 days from receiving the product (as confirmed by the delivery partner’s tracking system).Important: Requests raised after the 7-day window has expired cannot be processed for returns or refunds due to food safety and shelf-life constraints.

3. Claim Process & Verification Steps To request a return, refund, or replacement: Take Photos/Videos: Capture clear photographs or a short video showing the damaged package, missing label, weight indicator, incorrect item, or expired batch date.

Contact Support: Share your order number, invoice copy, and visual proof with our support team via our official channels.

4. Resolution Options: Once your claim is validated, you can choose one of the following resolutions:

Free Replacement: We will dispatch a fresh, correct replacement product to your shipping address at no extra cost.

Full Refund: We will initiate a complete refund back to your original payment method.